Call Us: 916-850-9271


Master Municipal Clerk and Clerk of the Board Academy

February 2018

Breakout Session 1 – Wednesday (1:00 p.m. – 6:00 p.m.)

101 – 1st Year: Understanding communication styles and the power of goal setting

(2.5 hrs A / 2.5 hrs B)

This course is required for first-time Academy participants

In this session, you will:

  • Deepen your awareness of how you relate to and communicate with others;
  • Gain skills in more effectively relating with others;
  • Deepen your awareness of how you create value in your organization and community today; and
  • Develop goals and action plans for achieving these goals using the SMART method of goal setting.

Through group discussion, feedback from others, self-reflection and exercises, you will explore your communication style and how that style interacts with and influences others. You will learn how to set goals and create action plans using the SMART method of goal setting. Through this process you will gain an awareness of how you are currently creating value in the work you do and how to enhance that value moving forward.

This session requires some pre-work in the form of the Success Signals Profile©

Trainers: Pamela Miller, Patrice Olds


102 – 2nd Year: Maximizing your potential: Generating greater professional and personal value

(2.5 hrs A / 2.5 hrs B)

This course is for those who are attending the Academy for the second time
This course builds on the work you did in your first year. You will be asked to bring with you the in-session work done as a first-year MMCA participant as you continue to explore what it means to be a leader amongst leaders. Through group discussion, exercises, journaling, and action planning, you will:

  • Look back at what you accomplished over the past year, explore how you fulfilled your professional and personal goals and expectations, and reexamine and update your goals and action plan;
  • Explore how your core values impact your goals, and examine how aligned your core values and goals are with your department and agency;
  • Look at ways you can be a mentor and coach to others in your agency, community, and association as you give back and pay your achievements forward; and
  • Examine the contributions you have made in your community and association, and how to increase the value you generate in the world.

Trainers: Joann Tilton, Gail Borkowski



103 – Lifelong learning for leaders: The path of transformation

(5 hrs B)

This course is for those who are attending the Academy for more than two years
Being a continuing learning community member, you are obviously committed to your ongoing learning.  We will build on that commitment in this session based on the needs of the group.  One of the most important ingredients in leadership today is learning.  Leaders who quit learning can only lead from arrogance.  The world is rapidly changing and leaders who do not learn are soon out of date.

Input from the advanced learning community will help shape how our time is spent together for maximum value. A more detailed session description will be coming soon.

Trainers: Wandzia Rose, Lee Price



Breakout Session 2 – Thursday (8:00 a.m. – 12:30 p.m.) 

201 – Trust and leadership: Building credibility as a leader through trust (B)

Trust is the foundation of all relationships. When trust is present, great things can happen. In the absence of trust, it is virtually impossible to accomplish anything. Do people trust you as a leader? Do you inspire trust in others? Trust is also the foundation of credibility – and all strong and effective leaders possess credibility. Credibility is not inherent – it is earned. Have you earned it?

This session will explore the nature of how trust affects relationships, the economy of trust (or lack thereof), and how trust relates to leader credibility. Based on Stephen M. R. Covey’s The Speed of Trust, we will explore self-trust and the four cores of credibility: Integrity (congruency), Intent (personal agenda), Capabilities (relevancy), and Results (track record). Through group dialogue and exercises, we will learn how these four core areas impact our relationships, our ability to lead others, and the affect they have on trust in relationships. Through a self-assessment in each of these four areas, we will identify our own strengths and weaknesses in these core areas. We will also look at the principle of behavior and how our behaviors impact our level of credibility. Finally, we will explore the notion of maximizing organizational influence through developing stakeholder trust, and ways to inspire trust in others. We will connect all of this through the creation of an action plan for ourselves to help strengthen our core credibility and develop even stronger trusting relationships to maximize our influence as leaders.

Trainers: Pamela Miller, Joann Tilton


202Creative risk taking and the courage to act (B)

Risk taking is a crucial leadership skill. To be able to know which risks to take, when to take them and what the impacts may be are critical components of risk taking. This session explores the concept: “What would you attempt to do if you knew you couldn’t fail?” We will look at the workings of your creative sub-conscious and to explore the barriers that inhibit your creative mechanism and your ability to act. We will explore and experience the various steps in the creative process and learn how to work through the barriers as you encounter them. You will have the opportunity to experience and build skills in the basic elements that are critical to deepening your courage to act and turn visions into realities. You will learn to decide even when the deciding is tough.

Trainers: Wandzia Rose, Joann Tilton


203 – The ultimate report: Developing outstanding technical writing and research skills (A)

Solid technical writing and research skills are a core requirement for government leaders; it is becoming more necessary in this age of fast expectations to produce well-written reports in an expeditious manner. However with the abundance of information resources available via the internet, it is easy to get overwhelmed and succumb to analysis paralysis. The ability to write and deliver technical documents is a skill that will enhance your organizational value, whether it is a strategic plan, staff report, annual report, or simple how-to manual. There are special skills needed to become an effective technical writer that are different than writing a creative narrative and go beyond basic writing ability. These include the ability to simplify complex language, winnow down to relevant facts, write lucidly and concisely, draw logical and traceable conclusions, utilize diagrams and charts effectively and overall hone your ability to understand and communicate technical subject matter in an easy to understand manner. It is also equally critical to know how to effectively conduct research as part of the foundation of your document. In this session, you will gain insight into how to research and verify sources, organize your thoughts, build points towards a conclusion, practice editing ruthlessly, and share tips and tricks to overcome any obstacles that may be keeping you from writing your best.

Trainers: Lee Price, Gail Borkowski


Breakout Session 3 – Thursday (1:30 p.m. – 6:00 p.m.)

301 – Media relations and the Clerk: Knowing what to say and how to say it (A)

The Clerk’s Office is the hub of local government and is often the first place the public and media go to get information about a variety of current issues and local history.  Whether or not your agency has a designated public information officer or media relations specialist, you need to know how to effectively and confidently communicate key messages to the public, elected officials, reporters and other media representatives about important topics, including election-related matters, controversial agenda items and extraordinary events – as they happen. This session will provide you with an overview of trends in news media relations and is packed full of practical tools for learning what to say, when to say it and how to say it.  You will have the opportunity to practice strategies for preparing and delivering key messages, learn how to stay calm and in control, and gain skills to help you tell your story with poise.  You will walk away from this session with useful tips for dealing with eager reporters, concerned citizens and anxious elected officials with style and self-assurance.

Trainers: Michelle Durand, PIO, Patrice Olds


302The astonishing power of feelings: How to deliberately create what you want through positive feelings (B)

Have you ever wondered how some leaders and managers seem to be able to “order-up” creativity on demand, especially when faced with new or challenging situations? In her book Excuse Me, Your Life is Waiting, Lynn Grabhorn shows us how the Law of Attraction helps us to both clarify and achieve our goals by first understanding what we really want.  You will attain greater skills in problem solving and setting clear goals, as well as achieve a higher level of leadership, by setting in motion your creative tools and skills and applying the Law of Attraction.  You will receive coaching to help you draw upon your inner resources to reflect on and resolve complex issues you and your organization face.   Through an engaging set of leadership exercises, music and artistic expression, you will explore the interaction of cognitive, emotional, physical, and interpersonal dimensions of your experiences and how you too can “order up” your own positive thoughts and creativity on demand.

Trainers: Wandzia Rose, Joann Tilton

303 – Advanced Records Management in Local Government:  How to Become an Innovator (A)

Developing, implementing and managing local government records can be challenging in organizations large and small. In this session we will examine advanced concepts in managing:

  • Archives & Historical Records
  • Audits & Assessments
  • Document Imaging / ECMS / EDMS
  • Electronic records
  • E-mail
  • Records Retention
  • Social Media Records
  • Trustworthy Electronic Records

This lively, interactive session will also explore best practices for project management as it relates to your records management project and help you identify roadblocks to success.  You will discover how to harness your leadership skills to promote progress and be inspired to develop an action plan to advance an innovative, successful, and sustainable Records Management Program in your organization.

Trainers: Diane Gladwell, Lee Price


Community Session 2 – Friday (8 a.m. – 12:00 p.m.)

401 – Storytelling: A powerful way to lead (A)

One of the best skills an effective leader can have is the ability to tell stories. People naturally relate to stories they can connect with, which help creates a bond between the listener and the storyteller. This interactive session will help you, as local government leaders, enhance your story-telling skills.  Specifically, we will:

  • Explore the power of personal stories as a tool for communicating and inspiring others to act;
  • Understand the different uses of stories;
  • Learn the key ingredients of powerful stories;
  • Develop the ability to construct great stories;
  • Construct, practice and critique a personal story so that you can better incorporate stories into your presentations; and
  • Identify ways of enhancing your story-telling skills over time.

Trainer: Dr. Frank Benest


Community Session 3 – Friday (1:00 p.m. – 3:00 p.m.)

(1 hr A / 1 hr B)

All participants and all core trainers.



P. O. Box 1431 • West Sacramento, CA 95691

Phone: 916-850-9271