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Trainer Bios

Master Municipal Clerk and Clerk of the Board Academy
February 2018

Dr. Frank Benest

Until August 2008, Dr. Frank Benest served as the City Manager of Palo Alto, California. Frank is a noted consultant and trainer on leadership development, entrepreneurial government, employee engagement, and succession planning.

Prior to his appointment in Palo Alto, Frank served as City Manager in Brea and Colton, California.   He has a doctorate in management from Brigham Young University; a Masters in Public Administration from California State University, Long Beach; and a Bachelor of Arts degree from Yale University. Frank is a Credentialed ICMA Manager and serves as the Senior Advisor to ICMA on Next Generation Initiatives. Frank also chairs the ICMA Coaching Program.

Frank is Past President of the California City Managers Department and past Vice President of the International City/County Management Association. Frank teaches at Stanford University and has been inducted into the National Academy of Public Administration. Frank has also been recognized by ICMA with its Distinguished Career Service Award.


Gail Borkowski, CBC

Gail Borkowski received a BA in Broadcast Communications from San Francisco State University.

Gail spent 16 years in Santa Cruz Municipal and Superior Courts as Legal Clerk, Courtroom Clerk and Supervising Clerk. She was appointed as the Clerk of the Board for Monterey County in 2009 and as Chief Deputy Clerk of the Board of Supervisors for Santa Cruz County in 2000.

She has been a member of the California Clerk of the Board of Supervisors Association (CCBSA) since 2000 and served as Treasurer, Secretary, Vice President and President. She has served on various CCBSA Committees, including the Website, Education and as Regional Chair. Gail received her CCBSA Certified Clerk of the Board designation in 2009.

Gail is a graduate of the Continuing Education for Public Officials (CEPO) Trainer of Trainers. She has served as CCBSA facilitator, team-member and co-developer of the training design for the CSAC New Supervisors’ Institute in 2014 and 2016. Public service has supported and guided much of her life the last 32 years, for which she is immensely grateful. Learning and sharing her knowledge with other Clerks brings her great joy.

Gail is a passionate supporter of the performing arts. She also directs and performs in local theater.


Michelle Durand

As Chief Communications Officer, Michelle Durand leads the County’s public affairs and media relations. She is responsible for developing communications strategies for a wide variety of projects and initiatives and identifying new ways to help San Mateo County deliver its goals of collaboration and transparency.

Prior to joining the County in 2015, Michelle worked in the news industry for nearly two decades. Most recently, she was an award-winning journalist and columnist for more than 13 years with the San Mateo Daily Journal.

She holds a bachelor’s degree in politics from the University of California at Santa Cruz.


Diane Gladwell, MMC

Diane Gladwell has assisted over 150 California local governments with elections management, records retention, electronic records management, e-mail, and document imaging programs (ECMS).  Diane has been the President of Gladwell Governmental Services, Inc. for over twenty years.

Diane was the City Clerk for two different cities, managing organization-wide records management and document imaging programs (and elections, of course.)  Before becoming a City Clerk, Diane managed the payment systems for the Food-4-Less chain for 9 years, where she had 120 people reporting to her.

Diane has a Bachelor’s degree in Business Administration and is a Master Municipal Clerk.  She is listed in Who’s Who of Professionals; her work has won the many prestigious awards in the Records Management and Document Imaging Industry.


Pamela Miller, CMC
Pamela Miller currently serves as California Institute Director for the Master Municipal Clerk Academy, and as such she is the Professor of Record at the University of Riverside Extension. She began her own consulting firm, Miller Management & Consulting Group, in 2014. She is also the former Executive and Institute Director for Continuing Education for Public Officials (CEPO). Pamela also serves as the Executive Director for the California Association of Local Agency Formation Commissions (CALAFCO), where she has been since 2012. Prior to returning to California in 2012, Pamela lived and worked in Benton Harbor, Michigan for six years. As Vice President for The Consortium for Community Development, her work focused primarily on the transformation of the community through individual, organizational, and community capacity building.

Her public sector experience includes serving as Clerk of the Board of Supervisors and Administrative Manager for the County Executive Office for Napa County, as Deputy City Clerk for the City of Vallejo and as a consulting analyst to the Contra Costa County Flood Control District’s clean water program.

In addition to her public sector experience, she has 25 years of private sector management and customer care experience, including project management and strategic planning for telecommunications, internet, and employment services companies. Pamela earned a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Business Administration from Siena Heights University. She is certified in Total Quality Management, is a graduate of the National Community Development Institute’s Community Builders Leadership Institute, and is a Certified Municipal Clerk.


Patrice Olds, MMC

Patrice has been the City Clerk for the City of San Mateo since January 2012 and prior to that served as City Clerk for the City of Walnut Creek from 2005, following stints for the City as an Assistant to the City Clerk, Accountant and Executive Admin. She was honored to be named the Employee of the Year for Walnut Creek in 2011. Prior to joining local government she worked in the private sector in roles ranging from Business Manager to Accountant to Property Management. She has attained her MMC certification, is a graduate of Continuing Education for Public Officials as well as the Training of Trainers program. She is currently Treasurer for the California City Clerks Association and Chair of the California Athenian Leadership society, and has served as Trustee on the CCAC board and as well as serving in various leadership positions on the Northern California City Clerk’s Association.

Patrice was honored in 2014 to be awarded the City Clerk’s Award of Distinction for Special Projects. She has been a trainer on topics ranging from managing dysfunctional meetings to project management to ethical leadership to crucial conversations. Patrice has a passion for the clerk profession, coupled with a deep commitment to individual life-long learning, she encourages everyone to jump in with both feet and commit wholeheartedly to all the possibilities this profession provides.


Lee Price, MMC

Lee Price began her public service career in County Government, serving both the Board of Supervisors and the Superior Court of San Luis Obispo County. Lee has been the full-time Elected City Clerk in the City of Atascadero, the Manager-appointed City Clerk in the cities of Morgan Hill and San Luis Obispo, and the Council-appointed City Clerk in the City of San Jose, the 3rd largest city in California and 10th largest in the nation.

After a 21-year career as a full-time City Clerk, Lee retired in 2010. Looking for greater career-life balance, she is now serving as a municipal clerk mentor, trainer and consultant. During the past six years, Lee has served as the interim City Clerk in Los Altos, Santa Barbara, Carmel-by-the-Sea, and San Luis Obispo. She has also provided contract election management services for the cities of Fremont and Atherton, records management consultant services for the Cities of Los Altos, East Palo Alto and San Jose, and conducted management audits for the Cities of Tracy, Palos Verdes Estates and Manhattan Beach. Lee returned to San Jose part-time to provide transitional services in the Office of the City Clerk and coordinated the drafting of the City’s Open Government Ordinance.

Lee received her Certified Municipal Clerk (CMC) designation in 1993 and earned her Master Municipal Clerk (MMC) designation in 2006. She is a graduate of the Leadership Track for Clerks and Training of the Trainers and serves as a core trainer for the City Clerks Association of California (CCAC) educational programs and institutes, including Technical Track for Clerks (TTC) and the Master Municipal Clerks Academy.  Lee was recognized for contributions to professional development by CCAC when named “City Clerk of the Year” in 2012.


Wandzia Rose, CIC

Wandzia Rose has assisted individuals as well as government, education, and non-profit agencies in enhancing their effectiveness for 25 years. Prior to going into private practice five years ago, Wandzia held key positions in both public sector and educational institutions for more than twenty years during which time she served in division manager, department head, assistant city manager, and city manager capacities in medium and large local government agencies. In these positions, Wandzia led, managed, and transformed complex organizations and implemented programs resulting in widespread organizational and community benefit. Her leadership abilities and love of teaching led her to inspire and mentor many others. For most of this time, Wandzia juggled the demands of her career with family life as a single parent of two children and caregiver for her aging mother.

Wandzia now owns a successful management consulting and coaching practice. She co-created the Performance Leadership program (, a comprehensive approach to assisting leaders at all levels to understand the complex dynamics that impact organizational performance. Wandzia is an Integrative Coach Professional ( certified by The Ford Institute for Transformational Training. She was a tenured trainer at the Continuing Education for Public Officials and is a certified trainer of Sentient Systems’ Beyond Bravery: The Courage to Lead, an organization development program, and Success Signals, a communication skills training program. Wandzia is currently a Senior Advisor with Regional Government Services (RGS). She serves as Secretary and Board Member for The Władysław Poniecki Charitable Foundation ( Wandzia earned a B.A. degree from the University of San Francisco. She was a Founding Member and has served as Past President for the Municipal Information Systems of California (MISAC), as member on a number of League of California Cities Policy Committees as well as on the Government Technology Conference (GTC) Advisory Board.


Joann Tilton, MMC

Joann Tilton, Master Municipal Clerk served as the City Clerk for the City of Manteca, California for 32-plus years, before retiring in March 2016 with a 35-year career in local government.

Joann is currently serving as the Northwest Clerks Institute Director. The NCI is an International Institute of Municipal Clerks-approved certification program which provides a comprehensive curriculum in public administration management, technical skills and professional/personal development for the Municipal Clerks and Recorders of Alaska, Oregon and Washington.

Joann’s passion is developing leaders of the future through personal and professional development. To that end, she served as a member of the Board of Directors of Continuing Education for Public Officials (CEPO), Inc. – A non-profit organization dedicated to the development of individuals, organizations, and communities through interactive and value-added training, from 2012 through 2014. Joann served as a trainer at CEPO, Inc.’s Leadership Institute from 1999-2014. She is a graduate of the Training of Trainers Program through CEPO, Inc., and is also a certified trainer in workplace conflict resolution and self-mediation. Joann continues to work with and train City Clerks and others in local government when the opportunity arises. She proudly serves as a core-member of California’s Master Municipal Clerk Academy training team.

Joann served as City Clerks Association of California (CCAC) President from 2004-2005 and has held a variety of positions on the CCAC Board since 1999. She represented the Central Division of the League of California Cities (LOCC) on the Administrative Services Policy Committee for 15 years. She served on the IIMC Program Review/Certification Committee from 2007-2015, and completed a three-year term as IIMC Region IX Director and Board Member in 2015. Joann was named CCAC City Clerk of the Year in 2007 and is most proud of receiving the IIMC Quill Award in 2008.

Joann is a reformed aerobics instructor and a current CrossFit fanatic. She has trained for and completed nine marathons with the Leukemia and Lymphoma Society’s Team in Training.


P. O. Box 1431 • West Sacramento, CA 95691

Phone: 916-850-9271