Master Municipal Clerk and Clerk of the Board Academy Trainers
Michelle Bigelow, MMC, CPMC
Michelle is the City Clerk and Public Information Officer for the City of Morgan Hill, serving as the liaison between the public and the City Council, leading community engagement processes, and developing communications for distribution to the community and media. Her work with Communications and Engagement is currently focused on improving the City’s process for informing and engaging its residents about development projects within the community and implementing the City’s first Communications, Outreach, and Engagement Plan.
She has been with the City of Morgan Hill since 2008 when she started as an office assistant in the Building Department. After holding several different positions in her 14 years with the City, she became the first appointed City Clerk for Morgan Hill in 2020, and in 2021 she became the City’s first City Clerk/Public Information Officer. She completed Technical Training for Clerks and the Master Municipal Clerk Academy earning Certified Municipal Clerk in 2013, Master Municipal Clerk in 2018, and California Professional Municipal Clerk in 2019. Michelle recently served as the City Clerks Association of California Region 14 Director.
Outside the office, Michelle enjoys spending time with her husband, Brit, and two adult sons, Cole and Caleb. As a family, they enjoy hiking, camping, traveling, and exploring the outdoors. Michelle also serves on her local South Valley Symphony Board of Directors, working to keep music in the community.
Diane Gladwell, MMC
Diane Gladwell has been the President of Gladwell Governmental Services, Inc. for over thirty years. She has assisted over 250 California local governments with elections management, records retention, electronic records management, e-mail, and document imaging programs (ECMS).
Diane was the City Clerk for two different cities, managing organization-wide records management and document imaging programs (and elections, of course.) Before becoming a City Clerk, Diane managed the payment systems for the Food-4-Less chain for 9 years, where she had 120 people reporting to her.
Diane has a Bachelor’s degree in Business Administration and is a Master Municipal Clerk. In addition to being listed in Who’s Who of Professionals, her work has won many prestigious awards in the Records Management and Document Imaging Industry as well as from state and international associations. Diane also received the prestigious Woman of Distinction Award, California 23rd Senate District in 2017.
Pamela Miller, CMC
Pamela Miller currently serves as California Institute Director for the Master Municipal Clerk Academy, and as such she is the Instructor of Record at the University of Riverside Extension. She is the former Program, Executive and Institute Director for Continuing Education for Public Officials (CEPO). After over nine years as Executive Director, Pamela recently retired from the California Association of Local Agency Formation Commissions (CALAFCO), to focus all her time on her consulting practice. Prior to returning to California in 2012, Pamela lived and worked in Benton Harbor, Michigan for six years. As Vice President for The Consortium for Community Development, her work focused primarily on the transformation of the community through individual, organizational, and community capacity building.
Her public sector experience includes serving as Clerk of the Board of Supervisors and Administrative Manager for the County Executive Office for Napa County, as Deputy City Clerk for the City of Vallejo and as a consulting analyst to the Contra Costa County Flood Control District’s clean water program.
Pamela has led her own management consulting and training firm since 2014, serving local governments and state associations throughout California. In addition to her many municipal and county clients, she is Co-Director for the Alameda and Contra Costa Leadership Academies and is the co-founder of the Sacramento Valley Leadership Academy.
Pamela earned a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Business Administration from Siena Heights University. She is certified in Total Quality Management and Success Signals, is a graduate of the National Community Development Institute’s Community Builders Leadership Institute, is a member of Women Leading Government (WLG) and is a Certified Municipal Clerk.
Stephanie Mizuno, MMC
Stephanie Mizuno is a municipal government professional with a full range of advanced municipal clerking expertise that is strengthened with extensive administrative and operational experience achieved during 33 years of service with the City of Sacramento. Stephanie delivered proven results in a demanding and fast-paced political environment utilizing strengths in political acumen, leadership, adaptability, accountability, independent and collaborative decision making, inter-personal relationships, problem solving, resource utilization, and coaching and mentoring for success.
As a city clerk professional, she makes use of her considerable election expertise combined with a proactive approach to process and customer service to successfully navigate an election from inception to certification. This includes management of statutory requirements and deadlines; candidate nominations; campaign disclosure filings; ballot measures; and initiative, recall and referendum petitions.
In addition to election consulting, she has a broad range of management, personnel function, budget, policy and resource development, customer service, and citizen interaction skills that are applicable to client needs. Her knowledge and experience in these areas, combined with a professional and straight forward approach, is an important part of her effectiveness. She quickly assesses current environments, identifies stakeholders, finds areas for improvement, and clearly communicates assessments and recommendations to clients. She understands the importance of leading teams to success and that building collaborative and trusting relationships with diverse stakeholders is vital to reaching successful outcomes.
Stephanie is certified as an MMC, a distinguished city clerk master certification, and holds a Bachelor of Science degree in business administration and management from the University of Phoenix. She served many years on the City Clerk’s Association of California legislative committee and League of California Cities policy committees. Stephanie is also a trainer for the master municipal clerk academy, which is a certified instructional academy providing advanced clerking and leadership certifications to those in the city clerk profession.
Colleen Nicol, MMC
Colleen served over forty years in the municipal clerk profession and retired in 2021 from her position as City Clerk for the City of Riverside, CA.
Colleen served fifteen years on the City Clerks Association of California Board of Directors and as its President in 2000-01. She trains at California’s Technical Training for Clerks and the Master Municipal Clerk Academy. Colleen served as the 2012-13 President of the International Institute of Municipal Clerks and currently supports municipal clerk education programs and scholarships as a board member of the IIMC Foundation.
Colleen received the Quill Award in May of 2002, the City Clerks Association of California City Clerk of the Year in 2006, and the Pat Hammers Spirit Award in 2018 for achievements in mentoring, teaching, and promoting the profession of municipal clerk. She holds Master Municipal Clerk status, a Master’s degree in Public Administration, and a Bachelor’s degree in Mathematics.
In retirement Colleen continues her work with the IIMC Foundation and as a trainer. Colleen enjoys spending time with family, friends, music, dancing, and travel.
Patrice Olds, MMC
Patrice is the City Clerk for the City of San Mateo since January 2012 and prior to that served as City Clerk for the City of Walnut Creek where she was honored to be named Employee of the Year for Walnut Creek in 2011. Prior to joining local government, she worked in the private sector in roles ranging from Business Manager to Accountant to Property Management. She has attained her MMC certification, is a graduate of Continuing Education for Public Officials and the Training of Trainers program.
She served as President for the California City Clerks Association in 2019-2020, and is a core trainer for the Master Municipal Clerk Academy. She has been a trainer on topics ranging from managing dysfunctional meetings to project management to ethical leadership to crucial conversations to honing public speaking skills. Patrice has a passion for the clerk profession, coupled with a deep commitment to individual life-long learning, she encourages everyone to jump in with both feet and commit wholeheartedly to all the possibilities this profession provides.
Jim Perry was elected to serve as the City of Riverside Council Member for Ward 6 in June 2013. He is currently serving his second term in elective office. In both elections, he received over 60% of the vote.
Jim has been a resident of Riverside for close to 30 years. He and his wife, Kathie, live in La Sierra South. They have raised two adult children, both of whom graduated from the Alvord Unified School District. They have five grandchildren which includes a set of twins.
He has focused and committed much of his time and attention on improving the quality of life within the individual neighborhoods located within Ward 6. This includes needed infrastructure, roadway maintenance and working collaboratively with the Alvord Unified School District on numerous youth programs. Jim continues to work with multiple public and private partners in bringing economic development opportunities to the Ward so the community, and the residents, can thrive and be successful.
Wandzia Rose, CIC
For over 25 years, Wandzia Rose has assisted individuals as well as government, education, and non-profit agencies in enhancing their performance in delivering high-quality services. Prior to going into private practice, Wandzia held key positions in medium and large public sector and educational institutions in which she served as division manager, department head, assistant city manager, and interim city manager. Wandzia led, managed, and transformed complex organizations and implemented, among others, staff and organization-wide development training programs resulting in widespread organizational transformation and community benefit. She is a founding member of the Leadership San Leandro program and from 1991-2014, served a tenured trainer for the Continuing Education for Public Officials (CEPO), a leadership development program and its associated Train-the-Trainer program. During her career, she served as a member on a number of League of California Cities Policy Committees as well as on the Government Technology Conference (GTC) Advisory Board.
Wandzia now owns a successful management consulting and coaching practice. She co-created the Performance Leadership program, a comprehensive leadership development program designed to assist leaders at all levels to understand the complex dynamics that impact organizational performance. She is an Integrative Coach Professional certified by The Ford Institute for Transformational Training, and certified in the Integrative Enneagram. She is also a certified trainer in Success Signals, a communication skills training program. Wandzia currently serves as a senior trainer for the City Clerks Association of California’s (CCAC) Master Municipal Clerk Academy offered through Miller Management and Consulting Group. She is also one of three Co-Directors for the Alameda County Leadership Academy, the Contra Costa County Leadership Academy, and the Greater Sacramento Valley Leadership Academy. Wandzia earned a B.A. degree from the University of San Francisco and is working on her Master’s degree in Consciousness and Transformational Studies.
Stephanie Smith, MMC
Stephanie D. Smith, Director of Elections Services for Best, Best & Krieger, is a Master Municipal Clerk and has served on the Executive Board for the City Clerks Association of California, most recently as President in 2018-2019. With 33 years’ experience in municipal government, she has worked for the cities of Paramount, Perris, Lake Forest, and Murrieta before retiring from City employment and moving to the private sector, where she heads up the firm’s Election Services division, providing Municipal Clerks with election advice and redistricting demographic and public hearing services. She holds a Bachelor’s Degree in Management and is a 30th Anniversary Year graduate of the Advanced Leadership Program through Continuing Education for Public Officials (CEPO). She is also a graduate of the CEPO Training for Trainers Program.
Stephanie is the author of over 100 published articles on a variety of topics, including workplace change initiatives, personnel issues, business management, work/life balance, and financial planning. Her first book, ‘Values-Based Goal Setting: How to Dream Big and Live the Life You Were Meant to Live” was an Amazon #1 bestseller in the Vocational Guidance and Business & Money Short Reads categories. She trains regularly for the City Clerks Association, Master Municipal Clerk Academy, California Building Officials Association, and facilitates Athenian Dialogues throughout the western United States.
Jennifer Woodworth, MMC
Jen Woodworth is currently the District Clerk for the Midpeninsula Regional Open Space District, which she joined in 2013. Jen has officially worked in the public sector since 2008 but feels like she’s done it her entire life as she often accompanied her father to the Mississippi Senate Floor while he served as a legislator during her childhood.
Jen earned her Certified Municipal Clerk certification in 2013, Master Municipal Clerk certification in 2015, and Certified Professional Municipal Clerk certification in 2020. She is active in the International Institute of Municipal Clerks and City Clerks Association of California, previously serving as the CCAC Region 14 Director and Northern California City Clerks Association Communications Chair. Jen is a graduate of the Training for Trainers program and trains at the California Master Municipal Clerk Academy and CCAC regional education workshops. Jen is passionate about training her fellow clerks and helping them continue their pursuit of lifelong learning and increasing their leadership skills. Jen earned her bachelor’s degree in political science from Brigham Young University in 2005.
When she has it, Jen enjoys spending her free time with her two children, Madison and Jackson, and her husband, Dan.