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Trainer Bios

Master Municipal Clerk and Clerk of the Board Academy

Britt Avrit, MMC

Britt Avrit began her career in local government with the City of Lancaster in 2001 in the office of the City Clerk. In 2014, she was appointed City Clerk.

Britt obtained her Certified Municipal Clerk designation in 2009, her Bachelor’s Degree in Public Administration in 2010, and her Master Municipal Clerk designation in 2017. She is a graduate of Continuing Education for Public Officials (CEPO) and recently completed the Training for Trainers program. She currently serves as Recording Secretary for the City Clerks Association of California.

Britt loves working with others in her profession, and is passionate about football and her family.


Melissa Crowder, CMC

Melissa Crowder serves as the Assistant City Clerk for the City of West Hollywood. Melissa has been working in local government for almost 20 years. Prior to the City of West Hollywood, she worked with the City of Beverly Hills in various capacities.  She began her local government career in the City Attorney’s Office, moved to Human Resources, worked in Risk Management for eight years, and finally found her passion in the City Clerk’s Office as the City Clerk Specialist. Melissa holds her Certified Municipal Clerk certification and attended Woodbury Universities Bachelor in Organizational Leadership program. She recently completed the Training for Trainers Program and is awaiting her Master Municipal Clerk certification confirmation from IIMC.  Please visit LinkedIn at connect.


Pamela Miller, CMC

Pamela Miller currently serves as California Institute Director for the Master Municipal Clerk Academy, and as such she is the Professor of Record at the University of Riverside Extension. She began her own consulting firm, Miller Management & Consulting Group, in 2014. She is also the former Executive and Institute Director for Continuing Education for Public Officials (CEPO). Pamela also serves as the Executive Director for the California Association of Local Agency Formation Commissions (CALAFCO), where she has been since 2012. Prior to returning to California in 2012, Pamela lived and worked in Benton Harbor, Michigan for six years. As Vice President for The Consortium for Community Development, her work focused primarily on the transformation of the community through individual, organizational, and community capacity building.

Her public sector experience includes serving as Clerk of the Board of Supervisors and Administrative Manager for the County Executive Office for Napa County, as Deputy City Clerk for the City of Vallejo and as a consulting analyst to the Contra Costa County Flood Control District’s clean water program.

In addition to her public sector experience, she has over 30 years of private sector management and customer care experience, including project management and strategic planning for telecommunications, internet, and employment services companies. Pamela earned a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Business Administration from Siena Heights University. She is certified in Total Quality Management, is a graduate of the National Community Development Institute’s Community Builders Leadership Institute, and is a Certified Municipal Clerk.


Stephani Mizuno, MMC

For the past six years, Stephanie Mizuno has served as the Council-Clerk Operations Manager with the City of Sacramento directing the operations of the Mayor/Council and City Clerk Offices. Stephanie served several years as the Assistant City Clerk, has worked in the Clerk’s Office for 21 years, and for the City of Sacramento a total of 31. She possesses a breadth and depth of knowledge and experience in all aspects of a city clerk’s office. In addition to her technical knowledge, her leadership strengths include having political acumen, successfully navigating the operational needs of elected officials, solving problems, re-engineering processes, utilizing resources, having strong communication skills, and coaching others for success.

Stephanie has a bachelor’s degree in Business Management, is certified as a Master Municipal Clerk, is a graduate of CEPO, has served several years on League of California Cities Policy Committees, and on the CCAC Legislative Committee.


Zizette Mullins, MMC

Zizette Mullins, Burbank’s City Clerk, was unanimously appointed to the position by the City Council in June, 2012. She was elected to a full four-year term during the Burbank Primary Election in February, 2013, receiving more than 50 percent of the votes cast. During the 2017 Primary Nominating Election, she ran unopposed to retain the Office of the City Clerk for an additional four-year term. She is a member of the City Clerk’s Association of California, the International Institute of Municipal Clerks, the American Business Women’s Association, the Noon Kiwanis Club of Burbank and Family Promise of the Verdugos. She obtained her Certified Municipal Clerk (CMC) designation in August, 2014, Master Municipal Clerk (MMC) designation in July, 2016 and Training for Trainers certificate in December, 2018.

Zizette’s 25-year career with the City of Glendale provided an all-encompassing background in governmental and community affairs, budgeting, personnel management and economic development, as well as other knowledge and skills which prompted her to seek the Clerk’s position in her own community. She is a graduate of Burbank Leadership Class of 2013, and is currently involved with one of her major goals by mentoring and training young people who are just entering the workforce. For this reason, she was honored with the Humanitarian of the Year Award presented by her colleagues at the City Clerks Association of California 2016 annual conference.

She holds a Bachelor of Science degree in Business Management and served as a Civil Service Board member for the City of Burbank for two years. Zizette is married to Michael Mullins, and has a grown son and daughter. She is also the proud grandmother of Anabelle (11 YRO), Justin (9 YRO) and Olivia (2 months).


Patrice Olds, MMC

Patrice Olds has served as the City Clerk for the City of San Mateo since January 2012 and, previously, served as City Clerk for the City of Walnut Creek since 2005.

She has attained her MMC certification, is a graduate of Continuing Education for Public Officials (CEPO), as well as the Training of Trainers program.

Patrice is currently serving as CCAC’s 1st Vice President and has previously served as 2nd VP and Treasurer of the California City Clerks Association, as Northern Division Trustee on the CCAC board, chair of the California Athenian Leadership society, and in various leadership positions – from Secretary to Chair – on the Northern California City Clerk’s Association. She is an Athenian Fellow and Facilitator, and is a trainer for the Master Municipal Clerk Academy training on a diversity of topics ranging from managing dysfunctional meetings to claiming your seat at the executive table to strategies to embed ethical leadership in your organization.

Patrice has a passion for the clerk profession, coupled with a deep commitment to individual life-long learning and she encourages everyone to jump in with both feet and commit wholeheartedly to all the possibilities this profession provides.


Wandzia Rose, CIC

For over 25 years, Wandzia Rose has assisted individuals as well as government, educational, and non-profit agencies in enhancing their performance. Prior to going into private practice, Wandzia served in division manager, department head, assistant city manager, and city manager positions in medium and large local government agencies. She successfully led, managed, and transformed complex organizations and implemented programs resulting in widespread organizational and community benefit.

Wandzia now owns a successful management consulting and coaching practice focused on organizational development, training, and mentoring. She co-created the DunkinWorks’ Performance Leadership program, a comprehensive approach to assisting leaders at all levels to understand the complex dynamics that impact organizational performance. Wandzia is an Integrative Coach Professional certified by The Ford Institute for Transformational Training. She is also a certified trainer of Sentient Systems’ Beyond Bravery: The Courage to Lead, a leadership development program, and Success Signals, a communication skills training program. Wandzia earned her B.A. from the University of San Francisco. She is a Founding Member and has served as Past President for the Municipal Information Systems of California (MISAC), was a member on a number of League of California Cities Policy Committees and served on the Government Technology Conference (GTC) Advisory Board.


Dave Spiller

City of Pleasanton Chief of Police Dave Spiller’s public service started in the late 1980’s with the San Diego Police Department, where he worked as a patrol officer for a short time before joining the Mountain View Police Department in Northern California.  With well over a decade of service in various department operations with the Mountain View Police Department, Dave earned a strong reputation as an effective problem solver and collaborator.  Dave later sought out a position with the City of Pleasanton and joined the Pleasanton Police Department as the Administrative Lieutenant.

After being appointed to the rank of Captain in 2003, Dave has managed both major divisions of his department, which includes the Patrol Division as well as the Investigations and Support Services Division.

Dave currently provides overall leadership to his organization and oversees all aspects of Police Department operations as Pleasanton’s sixth Police Chief.  Dave is a proud member of the Pleasanton Police Department and he cites the success of his organization is based on the quality of men and women he works with as well as the special, supportive nature of the Pleasanton community.

Dave has an Associate’s Degree in Administration of Justice from De Anza College in Cupertino, a Bachelor’s Degree in Organizational Behavior from the University of San Francisco as well as a Master’s Degree from Saint Mary’s College in Public Sector Leadership.  Dave is a graduate of the Senior Management Institute for Police through the Police Executive Research Forum and he is a graduate of the California POST Command College.

Dave is very involved in his community and in his profession – he serves as an advisory board member on the Administration of Justice Board at Las Positas College, where he also serves as an adjunct faculty member. Dave serves as a member of the International Criminal Justice Board at the University of San Francisco – and he is an independent, contract trainer and group facilitator serving non-profit organizations and municipal government.


Joann Tilton, MMC

Joann Tilton, Master Municipal Clerk served as the City Clerk for the City of Manteca, California for 32-plus years, before retiring in March 2016 with a 35-year career in local government. Joann is currently serving as the Northwest Clerks Institute Director. The NCI is an International Institute of Municipal Clerks-approved certification program which provides a comprehensive curriculum in public administration management, technical skills and professional/personal development for the Municipal Clerks and Recorders of Alaska, Oregon and Washington.

Joann’s passion is developing leaders of the future through personal and professional development. To that end, she served as a member of the Board of Directors of Continuing Education for Public Officials (CEPO), Inc., a non-profit organization dedicated to the development of individuals, organizations, and communities through interactive and value-added training, from 2012 through 2014. Joann served as a trainer at CEPO, Inc.’s Leadership Institute from 1999-2014. She is a graduate of the Training of Trainers Program through CEPO, Inc., and is also a certified trainer in workplace conflict resolution and self-mediation. Joann continues to work with and train City Clerks and others in local government when the opportunity arises. She proudly serves as a core-member of California’s Master Municipal Clerk Academy training team.

Joann served as City Clerks Association of California (CCAC) President from 2004-2005 and has held a variety of positions on the CCAC Board since 1999. She represented the Central Division of the League of California Cities (LOCC) on the Administrative Services Policy Committee for 15 years. She served on the IIMC Program Review/Certification Committee from 2007-2015, and completed a three-year term as IIMC Region IX Director and Board Member in 2015. Joann was named CCAC City Clerk of the Year in 2007 and is most proud of receiving the IIMC Quill Award in 2008.

Joann is a reformed aerobics instructor and a current CrossFit fanatic. She has trained for and completed nine marathons with the Leukemia and Lymphoma Society’s Team in Training.


Jennifer Woodworth, MMC

Jen Woodworth is currently the District Clerk for the Midpeninsula Regional Open Space District where she has worked for the past five years. Jen has officially worked in the public sector since 2008, but feels like she’s done it her entire life as she often accompanied her father to the Mississippi Senate Floor while he served as a legislator during her childhood.

Jen earned her Certified Municipal Clerk certification in 2013 and her Master Municipal Clerk certification in 2015. She is active in the International Institute of Municipal Clerks and City Clerks Association of California, currently serving as the CCAC Region 14 Director and as a CCAC mentor. Jen is a recent graduate of the Training for Trainers program. Jen earned her bachelor’s degree in political science from Brigham Young University in 2005.

When she has it, Jen enjoys spending her free time with her two children, Madison and Jackson, and her husband, Dan.


P. O. Box 1431 • West Sacramento, CA 95691

Phone: 916-850-9271